Privacy Policy

Privacy Policy

This Privacy Policy explains how Petboxok collects, uses, and protects personal information when you visit petboxok.com, place an order, contact us, or use our services.

Store operator: Petboxok is operated by HONG KONG GLOBAL SOURCING TRADING LIMITED.

Contact: petboxok@outlook.com

Information we collect

We may collect information you provide directly, including your name, email address, phone number, shipping address, billing address, order details, and messages sent to customer support.

We may also collect technical information such as device type, browser type, IP address, pages visited, cookies, and similar information that helps us operate and improve the website.

How we use information

We use personal information to process orders, arrange shipping, provide customer support, handle returns and refunds, prevent fraud, improve our website, send service messages, and comply with legal obligations.

Sharing information

We share information only with service providers needed to run the store, such as payment processors, shipping carriers, order management tools, analytics providers, and customer support tools. We do not sell personal information.

Cookies

Our website may use cookies and similar technologies to keep the site working, remember preferences, measure performance, and support advertising or analytics. You can manage cookies through your browser settings.

Your choices

You may contact us at petboxok@outlook.com to ask questions about your personal information, request corrections, or request deletion where applicable by law.

Security

We use reasonable measures to protect personal information, but no online service can guarantee complete security.

Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page.